Primary Purpose

The Project Leader primary responsibility is to lead and manage integrated creative projects and experiences with a point of view. Serving as the connective tissue across subject matter experts on the project, the Project Leader both account manages, and project manages the project at-large to ensure ultimate success.

In conjunction with creative project management and other teams within Brand Apart, this person will help drive Brand Apart’s relationships with our clients. This account management includes design, video, strategy, and campaign work. Multiple layers of executive client contact are required. Within Brand Apart, he or she will interface representatives from Design Team, Video, Environmental, Event Logistics and Strategy.

Overview

The Project Leader role at Brand Apart is a hybrid position that blends creative project management with strategic account stewardship. Beyond managing day-to-day tasks, the Project Leader is expected to “connect the dots” across projects and broader strategic initiatives—especially for key clients like Chick-fil-A. This role requires applied creative thinking to interpret the needs behind the ask and deliver work that elevates client trust and partnership.

The Project Leader will take a central role in leading and supporting our upcoming partnership with Chick-fil-A to design and deliver a compelling Winning Hearts Every Day Immersion Experience for Operators and Team Leaders. In close collaboration with leaders across Brand Apart’s creative workstreams, the Project Leader will ensure connectivity, coordination, and clarity throughout the experience design and management process—offering a reliable point of alignment for both internal teams and our client counterparts.

This role will actively support the Immersion Experience through Spring and Summer 2025, culminating in a major event in October. Afterward, the Project Leader will transition to lead other integrated experience projects within the Chick-fil-A ecosystem, including initiatives such as Culture Cornerstones, NEXT, Founder’s Week, and others.

Essential Functions

• Report to the Director of Project Leadership
• Be the internal champion for our client’s goals as well as the Brand Apart advocate representing our work to the client.
• Understand the full spectrum of services that Brand Apart offers and be able to grow client relationships in a thoughtful and consultative way.
• Win trust with clients through delivering exceptional creative and strategic work and proactive problem solving.
• Scope new projects appropriately including budgets, resourcing, and timelines in partnership with and design, strategy, or video team.
• Package, pitch, and present proposals to clients in an effective and persuasive manner.
• Maintain utilization of Monday.com for project management tasks and timetables. Hold all stakeholders accountable to milestones and timelines.
• Work closely with project teams to ensure all deliverables are in line with client goals & expectations.
• Meet regularly with Relationship Lead to provide feedback and strategic recommendations to clients.
• Drive daily logistical needs of clients and projects to ensure all deadlines are met or exceeded.
• Promote a unified and encouraging team environment among Brand Apart staff, contractors, creative partners, and vendors.
• Assist and manage other special projects as needed.

Requirements

• Multi-disciplinary approach to solving client problems with proactive thinking, action, and creativity.
• Strong critical thinking, interpersonal skills, and verbal abilities.
• Ability to proactively present clients with ideas and accurately reflect projects to internal teams.
• Excellent professionalism, maturity and credibility with clients and team members at Brand Apart.
• Strong emotional intelligence with both clients and BA team at large.
• Great attention to detail.

Attributes of a Successful Candidate

• 5-7+ years of client relations and project management experience.
• Can confidently creative problem solve with the client without always needing input from teams.
• Ability to manage multiple projects at once with a strong sense of navigating timelines.
• Has a pulse on all opportunities within account with a savviness to generate new business.
• Insatiable desire for growth and learning.
• Constantly stays inspired on creative approaches, inspiring and challenging the team on how we can innovate and do better.
• Passionate care for the client and the work we do, no matter how big or small the task.
• Interpersonal skills and charisma for excellent client gravitas

• Curiosity. We are fascinated by people, culture, and ideas. We ask questions (a lot of them), look for connections, and we’re always learning.
• Drive. We get it done. We combine passion with determination, setting and surpassing goals every day.
• Brilliance. We use our talent to create work that brings more color to the world, turning initial sparks into remarkable ideas and experiences.
• Care. We demonstrate genuine care for one another. Putting others before yourself. We practice humility; we do great work and having a blast doing it.